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Terms and Conditions of Sale

buying from System Resale (SRS)

Offers to Purchase and Purchase Orders: All Offers to Purchase and Purchase Orders received by SRS will only become binding when SRS has given notice of acceptance.

All Offers received are subject to equipment availability and prior sale.

All prices stated on SRS's web site or any other commercial postings are subject to change without notice.

Quotes: Quotations given by a representative of SRS will remain in affect for seven days unless otherwise noted on the quote.

All quotations for used or refurbished equipment are subject to prior sale of the items quoted.

Quotes for new equipment are subject to change in the event of a change in cost from distribution channel or manufacturer.

Terms stated on our quote override any changes or additions on customer's purchase orders unless specifically accepted by SRS.

The purchaser shall be responsible for ensuring that the list of the equipment being purchased itemizes any miscellaneous parts they require.

The purchaser will be required to provide details of company information, details of parts required, complete shipping instructions and insurance requirements.

All specifications required are to be indicated on purchaser's purchase order. Any omissions of specification will be not the responsibility of SRS.

If all required information is not relayed to SRS by the purchaser, SRS will not be held liable for any resulting delay, deficiency or additional costs incurred whether for shipping or otherwise.

Warranty on Equipment: All equipment sold by SRS is considered USED equipment unless otherwise specified at the time of the quote.

All used or refurbished equipment is covered by a 30-Day return to depot Warranty unless otherwise specified on our quote. Any defective equipment will be repaired, replaced or refunded at the option of System Resale.

The warranty period begins on the day the equipment is received by the purchaser. SRS is not responsible for purchaser's delays of testing or installation of equipment.

New equipment is sold with manufacturer warranty as applicable.

System Resale will respond promptly to hardware problems encountered with equipment purchased from us. System Resale is not responsible for any consequential damages or costs incurred by customer as a result of equipment failure, defects or problems.

System Resale's warranty covers hardware functionality only.

System Resale is not responsible for any costs incurred by customers in installation of equipment or software, or software/hardware compatibility problems encountered when integrating or modifying equipment received from System Resale.

Warranty will be void if equipment has evidence of tampering or altering of setup or of components or modules included in the equipment or if warranty security seals have been tampered with or broken.

Software, software licenses and license transfers are not included with any equipment unless itemized separately on our quote and/or invoice.

If System Resale approves the return of equipment for any reason, purchaser must follow our Returns Policy (stated below) prior to returning equipment for repair, replacement or credit. No returns will be accepted without a Return Materials Authorization (RMA#) issued by System Resale's customer service department.

Order Cancellations: Purchaser cannot cancel orders once SRS has received a confirmed purchase order.

Orders may be cancelled by SRS if purchaser does not meet payment terms acceptable to SRS.

All cancelled orders and items being returned as "Ordered incorrectly" or "No longer required by customers" will be subject to a RE-STOCKING FEE.

When a hard copy of a purchase order is NOT received within 7 days of verbal confirmation, the order acceptance may be cancelled at option of SRS, be subject to a new quote, and could require price changes.

When a customer's order cannot be fulfilled within a reasonable length of time, SRS will inform the customer that the order acceptance might have to be cancelled or delayed, as soon as this information becomes available to us.

RMA Procedures: An approved RMA request form and a RMA number indicated on the outside of the box must accompany all returns. If RMA number is not indicated, equipment will not be accepted.

SRS will take into consideration any purchaser's concern and will issue an RMA form to be completed once we have determined that the appropriate solution is to return the equipment. The RMA form must be completed and sent by fax. Once received, we will issue an RMA number to be used to return the equipment to SRS.

All returned equipment must be packaged in accordance to SRS's specifications.

All equipment approved for return is to be returned prepaid, according to instructions provided by SRS at the time the RMA number is issued.

If advance replacement is required, the replacement will be billed at the time of shipment. Credit for returned equipment will be issued only after receipt and inspection has been made and approved by our receiving department.

Shipping and Insurance: SRS packs all items either in original packaging or with foam chips, bubble wrap and corrugated cardboard boxes.

Customer is responsible for insurance of equipment from the time it leaves SRS dock.

Purchaser should inspect contents of each shipment as soon as it arrives against packing slip included in box and verify the equipment received.

If the package arrives damaged, it is the responsibility of the recipient to report the damage to SRS and courier prior to unpacking the equipment. SRS will cooperate with the purchaser to resolve any insurance claims damage to the equipment.

Damage should be reported to the carrier's agent upon delivery and reported on signed waybill.

All equipment claims should be reported immediately to salesperson originating the order.

SRS will ship within reasonably time constraints. SRS is not responsible for delays occurring due to customs or other transportation related delays or any consequences or costs incurred by customer as a result of delays in delivery.

SRS will keep customer informed if we become aware of any delays that occur after equipment leaves our premises. SRS will inform customer the waybill number once the shipment is shipped, either by fax, phone or e-mail.

SRS does not guarantee delivery by certain time or date.

SRS prefers to ship collect, using the preferred courier as specified by the customer's purchase order. If a courier is not specified then shipping will be prepaid and added to the total of the sale and sent by our most economical option.

Equipment that is considered by couriers to be overweight or over sized must be shipped by padded van. SRS will arrange shipping and the cost will be reflected on the total sale, unless the customer has an account with a carrier and meets the required specification to pickup at SRS.

Title: Legal title to goods passes to purchaser only upon good payment in full being received by SRS.

Sellers right of Possession: Should purchaser default on payment, or for other credit reasons, SRS retains the right to withhold shipments, recall goods in transit or otherwise repossess goods in storage.

Laws of Ontario: All transactions shall be governed by the laws of Ontario, Canada.

Taxes: SRS will only charge GST/HST and Ontario sales tax on orders shipped in Canada, where applicable. Customers in all other sales tax jurisdictions will be responsible for submitting the appropriate tax separately to their government.

New Accounts: To help us look after you properly we ask that new customers complete SRS's "New Account" form and fax to (519) 763-9241. Please ask your sales rep to forward a new account form if not received with your quote.

A signed Purchase Order from the Customer is to be sent by fax to (519) 763-9241, to the attention of the appropriate salesperson.

Methods of Payment:

Canadian Customers
Credit Card/Cash: We accept VISA, Mastercard, certified cheque and wire transfers.
All credit card purchasers are required to complete, sign and return by fax our Credit Card Authorization form for each purchase. Once the authorization is received from the card issuer we will be able to complete the transaction.

Terms: Terms may be arranged for educational and government accounts and established corporations upon completion of our account information and application form, following review and acceptance by SRS.

U.S. Customers
Credit Card/Cash: We accept VISA, Mastercard, certified cheque and wire transfers.

All credit card purchases are required to complete, sign and return by fax our Credit Card Authorization form for each purchase. Once the authorization is received by the card issuer we will be able to complete the transaction. VISA purchases can be made denominated in U.S. dollars. Mastercard purchases will show an exchange rate to convert U.S. amounts to Canadian dollars.

Wire Transfer: We will accept wire transfers to our bank account specified at the time of the purchase. Once wire transfer is received SRS will complete shipment of the equipment.

Terms: Terms may be arranged for educational and government accounts and established corporations upon completion of our account information and application form, following review and acceptance by SRS.

International Customers
Wire Transfer: We will accept wire transfers to our bank account specified at the time of the purchase. Once wire transfer is received SRS will complete shipment of the equipment.

These terms and conditions are intended to promote a long and mutually beneficial business relationship with our customers. Your comments and or suggestions on how we can improve our methods are always welcome. Please email your suggestions to: admin@systemresale.com. Thank you!